De-escalation Tasmania seminar options
De-escalation Tasmania offers seminars tailored to the needs of your frontline team.
We can offer the following seminars:
De-escalation seminar (2hrs)
This short seminar includes:
Basic de-escalation theory plus practical application of de-escalation techniques.
Attendees will learn:
How to manage themselves when faced with an aggressive person, so they can effectively employ the techniques neccessary to successfully de-escalate that person.
Identify and discuss the most effective tools that can reduce or defuse tension, aggression, or conflict in different situations.
Prevent the situation from escalating further, including the importance of listening to really understand the other person’s fears and perspective. The use of ‘affect’ labelling, maintaining a calm demeanour, the importance of body language, the importance of tone, showing empathy and seeking peaceful resolutions through negotiation and collaboration.
How to maintain their safety, the safety of others, and ultimately the safety of the agitated person.
How to promotion understanding, reducte hostility, and create a safer environment for all parties involved.
Learning outcomes:
Attendees will feel more confident in their ability to de-escalate an agitated client, to prevent escalation to physical violence.
De-escalation seminar (3hrs)
This standard length seminar includes:
Material from the 2hr Seminar
Plus: 3 x scenarios tailored to your organisation’s needs.
De-escalation + self-protection Seminar (3hrs)
Includes:
Brief introduction to de-escalation (Theory + practical application - 1.5 hrs)
Basic self-defence principles and environmental awareness (Theory + practical application - 1.5hrs)
De-escalation + self-protection seminar (4.5hrs)
Includes:
Standard length de-escalation seminar (3hrs)
Plus: Basic self-defence principles and environmental awareness (Theory + practical application - 1.5hrs)