Our mission is to support frontline employees across Australia with the tools and confidence to safely de-escalate conflict, build trust, and respond with empathy in order to foster respectful communication in high-stress situations.
Our training benefits:
Healthcare & Aged Care Workers – Learn to confidently work with difficult patients and relatives
Retail & Hospitality Staff – De-escalate challenging customers professionally
Security & Emergency Responders – Reduce risks in high-tension situations
Government & Community Workers – Manage disputes and resolve aggressive behaviour effectively
School and Education Staff - Become more confident in supporting agitated parents
Call Centre and Customer Support Teams - Confidently work with difficult customers
Our Mission
De-escalation Tasmania
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How is this achieved?
By tailoring the training specificall to the participants work environment and the challenges they face.
By providing participants with proven de-escalation techniques, and the understanding of why these techniques work.
Using scenarios and role play that prepare participants for the real world.
Understanding the importance of how to manage themselves first.
Providing resource material for revision and reference.
Ongoing phone and email support.