De-escalation Tasmania seminar options (Online)
De-escalation Tasmania offers online seminars tailored to the needs of your frontline team.
Choose the seminar that fits your team’s needs, from a 2-hour foundation “Essentials” to an extended “Masterclass”.
De-escalation seminar online (2hrs)
This “Essentials” seminar includes:
Basic de-escalation theory plus practical application of de-escalation techniques.
Attendees will learn:
How to manage themselves when faced with an aggressive person, so they can effectively employ the techniques neccessary to successfully de-escalate that person.
Identify and discuss the most effective tools that can reduce or defuse tension, aggression, or conflict in different situations.
Prevent the situation from escalating further, including the importance of listening to really understand the other person’s fears and perspective. The use of ‘affect’ labelling, maintaining a calm demeanour, the importance of body language, the importance of tone, showing empathy and seeking peaceful resolutions through negotiation and collaboration.
How to maintain personal safety, the safety of others, and ultimately the safety of the agitated person.
How to promote understanding, reducte hostility, and create a safer environment for all parties involved.
Learning outcomes:
Attendees will feel more confident in their ability to de-escalate an agitated client and prevent escalation to physical violence.
De-escalation seminar online (2.5hrs)
This “Professional” seminar includes:
Expanded material from the 2hr Seminar.
Plus: Handouts and Scenarios tailored to your organisation’s needs.
De-escalation seminar online (3hrs)
This “Masterclass” seminar includes:
Material from the 2.5hr Seminar is covered in more depth.
Plus: Handouts and Scenarios tailored to your organisation’s needs.
Interstate Options:
Organisations outside Tasmania may wish to consider a de-escalation seminar delivered online via Microsoft Teams or Zoom.
Online delivery provides a cost-effective alternative to face-to-face training.
Participants still experience a high-quality and engaging learning environment.
Seminars are interactive, allowing participants to ask questions and contribute to discussions.
Presentation slides (.PDF) can be shared with attendees.
Participant handouts and scenario exercises can be uploaded to the platform.
Training materials can also be emailed directly to participants before or after the seminar.
Online seminars can be tailored to suit your organisation’s environment and client interactions.
Online seminars are suitable for teams of up to 15 participants. Larger groups by quotation.