Who is this Training for?

  • This training is designed for:

  • NDIS & community support workers

  • Healthcare & GP clinics

  • Aged care staff

  • Customer-facing teams (retail, real estate, hospitality)

  • Reception & frontline staff

Our 3-Step De-escalation Approach

  1. Stay in Control – Manage your own response under pressure

  2. Understand the Person – Identify emotions and underlying concerns

  3. Guide the Outcome – Use calm communication to reduce tension and regain control

Discuss Your Organisation's Needs

Your staff may be experiencing:

  • Verbal aggression or intimidation

  • Escalating behaviour during routine interactions

  • Anxiety or lack of confidence working with difficult people

  • Situations that feel unpredictable or unsafe

Outcomes

After training, your team will:

  • Feel more confident handling difficult situations

  • Respond calmly instead of reacting emotionally

  • Recognise early warning signs of escalation

  • Use proven techniques to calm people quickly

  • Improve safety for staff and clients